Blackwater Volkswagen

Blackwater Volkswagen

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Blackwater Volkswagen

Blackwater Volkswagen Blackwater Volkswagen

4.6

Overall Rating

(652 Reviews)

Write a review

Blackwater Volkswagen

Dealer reviews

The reviews shown are from a sample of real customers who bought a car or had their car serviced at the dealership. Only reviews from customers who explicitly allowed their review to be published on the internet are shown. Inappropriate language or personal data may have been removed.

4.6

Overall Rating

(652 Reviews)

After Sales

4.2

Sales

4.9

After Sales

4.2

5 stars		56%
4 stars		22%
3 stars		10%
2 stars		5%
1 star		7%

Sales

4.9

5 stars		95%
4 stars		4%
3 stars		1%
2 stars		0%
1 star		0%

All Reviews

Blackwater Volkswagen

After Sales

After Sales

9/16/2019

Very professional staff.
I was treated exceptionally well

Blackwater Volkswagen

After Sales

After Sales

9/16/2019

First person was disinterested and dismissive. Second person was confused and did not understand my concern nor offer a reasonable explanation. Initial person at customer service desk was not helpful at all. I wanted to get my key fixed and ultimately I was charged €90 for a diagnostic only to tell me a battery needed changing. [...] though I had asked him to check the battery in the first instance. In addition it was never explained to me that this ‘diagnostic’ was not part of the standard service. Overall very unsatisfactory and I won’t be bringing my car back for a service there again. Could have just changed the battery and if that worked then no need for diagnostic and extra €90 charge. ... Read more

Blackwater Volkswagen

After Sales

After Sales

9/16/2019

Found service and staff excellent

Blackwater Volkswagen

After Sales

After Sales

9/16/2019

Staff very pleasant and welcoming. Service carried
out efficiently and on time.

Blackwater Volkswagen

After Sales

After Sales

9/16/2019

I thought that The service was expensive for what it was. Two year old car with 16000 KM on it.

Blackwater Volkswagen

After Sales

After Sales

9/13/2019

The staff are very pleasant to talk to they did contact me to say my pick up time for my car would be later then i requested but when i said the new time didn't suit me. They spoke with the service team and they accommodated the time i wanted my car very politely ... Read more

Blackwater Volkswagen

After Sales

After Sales

9/10/2019

Reason is I had a problem with my car and I would have expected a reply by now, today is [...] and still nothing from Blackwater Motors ... Read more

Blackwater Volkswagen

After Sales

After Sales

9/6/2019

Garage is too far out and whilst they dropped me to work, I had to make my own way back. No courtesy car was offered, unlike Opel and Hyundai where I also bring family cars. Car was taken to be washed. This took 45 mins. When lad came back he dropped keys on service desk where the staff member had gone to lunch. After 5 mins I simply took the keys and left. The lads at adjoining desks should have handed me the keys. ... Read more

Blackwater Volkswagen

After Sales

After Sales

9/6/2019

Pleasant attitude. Promptly completed .

Blackwater Volkswagen

After Sales

After Sales

9/6/2019

I requested a rental for the day my car was in for service. It hadn’t been noted in my file. Therefore i was left a 7 seater sharan which had no clutch (that I could see) I was not confident in driving it as it was huge ... Read more

Blackwater Cork City

Forge Hill, Cork

Sales

021 4345900

Mon-Fri

08:30-18:00

Sat

09:30-17:00

Service

021 4345900

Mon-Fri

08:30-18:00

Sat

09:30-17:00

Blackwater Fermoy

Dublin Road Exit 14, Fermoy

Sales

025 49500

Mon-Thur

08:30-18:00

Fri

08:30-18:30

Sat

09:30-17:30

Service

025 49500

Mon-Fri

07:30-18:00

Sat

08:30-15:30

Blackwater Skibbereen

Baltimore Road, Skibbereen

Sales

028 21544

Mon-Wed

08:30-18:00

Thur-Fri

07:30-18:00

Sat

08:30-15.30

Service

028 21544

Mon-Fri

08:30-18:00

Sat

09:30-17:00

Volkswagen Van Centre

Inchigaggin, Model Farm Road, Cork

Sales

1850 449 500

Service

1850 449 500

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